Group of women sitting around a coffee table in a bright room, engaging in a discussion or meeting. One woman is standing while the others hold papers or notebooks, with a large television on the wall and windows letting in natural light.

THE CONNECTED MANAGER

Manager development for non-profits, for your whole organization or one manager at a time.

Organizations don't lose good people to bad pay. They lose them to managers who were never taught how to lead.

Your strongest performers get promoted because they were excellent at the work. Almost none of them are taught how to lead people. What follows isn't anyone's character. The hard conversation gets postponed, work gets redone rather than delegated, and supervision looks different on every team.

The Connected Manager is a seven-month series for the program directors and supervisors your staff report to. Managers build the two things a team needs: clarity about what winning looks like, and connection strong enough that people tell them the truth.

Clarity × Connection = Commitment™ is a multiplication, not a list. A zero on either side zeros the result. Mission-driven teams usually have plenty of connection and almost none of the clarity.

According to Forbes, 83% of organizations say developing leaders at every level matters. Only 5% have done something about it.

What it is

Sixteen 90-minute sessions over seven months, every other week. Sessions alternate: a content session, then an implementation and coaching session where managers work through what they're applying with their own teams. We bring the framework, CliftonStrengths and the structure. Your managers build the agreements and plans themselves.

The eight content sessions

  1. Leadership Identity & Strengths Foundation

  2. The Power of Clarity

  3. Goals, Accountability & Performance Conversations

  4. Leading Meetings & Decision Clarity

  5. The Power of Connection

  6. Feedback That Builds, Not Breaks

  7. Conflict & Commitment

  8. Integration & Personal Leadership System

For organizations, the series opens with a 360-degree review for each manager and goal planning with your organizational contact. It closes with a second 360-degree review and a progress meeting.

Who it's for

Non-profits and the organizations that serve alongside them, including cities and universities, with at least one layer of people managers.

It's a fit when:

  • Your best staff were promoted into supervising and never shown how

  • Supervision looks different from one team to the next

  • Good staff leave some teams and stay on others

  • You're growing, and new managers arrive faster than anyone can coach them

It isn't the right fit if you need a one-day training or a speaker for an all-staff day. For a smaller first step, start with a Team Strengths session or retreat.

What Managers Walk Away With

  • The hard conversation happens instead of waiting

  • Work gets delegated instead of redone

  • Two managers give the same answer to the same question

  • Agreements and plans they wrote themselves, not cookie-cutter templates

Organizations also get a before-and-after 360-degree review for every manager, so you can see what changed.

Two Ways to Join

For your organization

Starts at $18,000, scaled by the number of managers. Includes before-and-after 360-degree reviews and planning and progress meetings with your organizational contact. Scheduled around your team, in person or virtual.

Optional: Systems Alignment, starts at $7,500. Connects the series to your performance management system, competency model, HR frameworks and strategic priorities.

Foundations, associations and cities can fund a cohort across several organizations. Ask about the cohort format.

For individual managers: the founding cohort

  • Starts Wednesday, January 20, 2027, and runs through August 18

  • Every other Wednesday, 1:00–2:30 p.m. Central, on Zoom

  • $1,997 per seat, or three monthly payments

  • 15% off for three or more managers from one organization

  • Optional before-and-after 360-degree review: $500

  • Limited to 12 managers

Content sessions are recorded. Coaching sessions are live only. Organizations paying for a seat can request an invoice.

Apply by January 6. Fees are fully refundable until then, and transfer to a future cohort after. If the cohort doesn't reach six managers, everyone gets a full refund.

How to get started:

How to Get Started

1.

Schedule a consult call

2.

Review and approve your scope and timeline

3.

Pre-work begins with your managers' 360-degree reviews

  • "It became apparent that many managers had little leadership training… We also uncovered a major HR issue during the training, making it easier to address in a timely manner."

     – Ami Feller, Roofer Chicks

  • "Carol's content goes far beyond the traditional leadership training. It is in-depth, affirming, and actionable."

    – Sarah Westerfield, Texas Lutheran University

  • "Carol helped us see that the real risk to our organization wasn't our strategy — it was whether our managers could execute it."

    – Ross, Chief People Officer